Refund and Return Policy
100% GUARANTEED RETURNS
At Sr. Cure customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!
RETURN AND EXCHANGE THE PRODUCT
FDA regulations do not allow returns of used bath and body care products but if you're not satisfied with the delivered product, you can contact us for exchange or refund. The support team of Sr. Cure will be happy to assist you. If you receive a damaged product, just snap a picture of it and send it to us and we’ll be glad to send you a new undamaged product for free.
At SrCure customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned like intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
Return & Refunds of Defective products (if applicable)
For the return of defective products, please email us at firstname.lastname@example.org and provide photos/videos showing the defective product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on our web page or via email at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product, please contact us, and we will give you all the details.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.